WAY
Clarity for Every Curious Traveler
Frequently Asked Questions
Every journey begins with questions and we believe answers should feel as reassuring as a warm welcome. Our Frequently Asked Questions are designed to guide you through the details, from planning your tailor-made itinerary to understanding local customs and practical tips. Here, curiosity meets clarity, ensuring you travel with confidence. Think of this as your trusted companion, offering guidance before your adventure even begins, so that every step in Sri Lanka feels effortless, informed and inspiring.
Pre-Travel
Prepare with ease before your Sri Lankan journey. From visas and packing tips to safety and culture, these answers ensure you arrive ready, informed and stress free.
We know your time is precious. From the moment you reach out, our Travel Experts get to work. After an initial call to understand your style, we will design a bespoke Sri Lanka itinerary within hours. You can refine it with your companions, and if you are ready, we can confirm your journey almost instantly. From inquiry to take off, we move at your pace, whether you want to plan in detail or set off on a spontaneous adventure.
Every journey we create is tailor-made. The itineraries you see online are crafted for inspiration, a starting point to spark your imagination. From there, your dedicated Travel Expert will shape every detail around your preferences, passions and pace. The result? A one of a kind Sri Lankan adventure designed exclusively for you.
Absolutely. We understand the art of family travel. Many of our team are parents and we know what makes journeys fun for kids and stress free for adults. From handpicked family friendly hotels to activities that delight every age, we ensure your Sri Lanka holiday is safe, engaging and filled with shared memories.
Never, unless you want to be. Every Sri Lanka Tailor-Made journey is private, built just for you and your chosen travel companions. Whether it’s a romantic escape, a small group of friends or a family celebration of 40, you will always travel on your own terms.
We craft journeys of every size. From a quick weekend retreat by the coast to a grand cultural odyssey across the island, every trip is created with the same care and attention. No request is too small or too ambitious, if it matters to you, we will make it unforgettable.
Once your itinerary is confirmed, the countdown begins. We secure all arrangements with our trusted local partners and you will gain access to a personalized travel app with useful details about your journey. Before you depart, we will host a pre departure call to answer last minute questions and ensure you feel fully prepared. From then on, you can relax and simply look forward to your Sri Lankan adventure.
Of course. Flexibility is at the heart of what we do. If you wish to add an experience, extend your stay or upgrade your accommodation after booking, just let us know. We will make the adjustments seamlessly, so your trip always evolves with your desires.
Payment
We make payments seamless and secure. With flexible options, transparent policies and no hidden fees, your journey to Sri Lanka is confirmed with confidence, leaving you free to dream, plan and explore.
To keep everything seamless, we ask that the balance is settled 30 days before your arrival in Sri Lanka. If your booking is made less than 30 days prior to travel, the full trip cost will be due at the time of booking. This way, every hotel, transfer and experience is secured in advance, leaving you free to simply look forward to your journey.
Paying is simple and secure. We accept credit card payments and bank transfers, giving you flexible options that suit your preference. Your bank may apply its own charges for transfers. To ensure the most cost effective route, we recommend checking with your bank before making a payment. With just a click or transfer, your tailor-made journey through Sri Lanka is confirmed.
Services
Our service is designed for more than logistics. From planning to care on the ground, we handle every detail, ensuring your tailor-made Sri Lankan journey is seamless, flexible and unforgettable.
To deliver the best value and seamless flow, we design journeys as a whole. While we don’t offer activities alone, we excel when shaping your complete Sri Lankan adventure. By managing accommodations, transfers and experiences together, we ensure every detail connects effortlessly, maximizing your time and enhancing your journey with our local expertise.
We don’t believe in templates or fixed departures. At Sri Lanka Tailor-Made, every journey is bespoke. With a passionate, close knit team, we continually uncover hidden gems and authentic encounters. Whether it’s a honeymoon, family celebration or solo escape, we design more than an itinerary, we craft stories that transform into lifelong memories. Our difference lies in care, creativity and our deep rooted local expertise.
Your journey is supported every step of the way. Beyond your dedicated Travel Expert, you will be connected to our trusted local partners, responsive, fluent and ready to assist. Their details are shared with you before arrival, ensuring you always have a helping hand on the ground. For larger groups, we can also provide a Sri Lanka Tailor-Made host to travel alongside you. With three decades of experience, our network guarantees you are cared for with professionalism and warmth.
In the unlikely event of an emergency, support is always at hand. Your travel documents include emergency contact details. For itinerary matters, our local partners can assist quickly. For urgent situations, our 24/7 emergency line connects you directly with the Sri Lanka Tailor-Made team in Colombo. We are always here to prioritize your safety, comfort and peace of mind.
Yes, while we can’t submit applications on your behalf, we guide you at every step. Our Travel Experts will walk you through the Sri Lanka Electronic Travel Authorization (ETA) process and connect you with the Department of Immigration and Emigration if needed. We are here to answer questions and make sure the process feels clear, simple and stress free.
We strongly recommend comprehensive travel insurance for your peace of mind. From medical coverage to cancellations and adventure activities, insurance ensures you are protected against the unexpected. To make it easier, we have curated a list of trusted providers that many of our travelers use successfully. Coverage means confidence, leaving you free to enjoy Sri Lanka without worry.
Your health comes first. While we can’t provide medical advice, we recommend consulting your doctor well in advance to discuss vaccinations or medications. Some, like hepatitis or typhoid shots, require time to take effect. Planning early ensures you arrive ready, healthy and fully prepared for your adventure.
Post -Travel
Your journey does not end when you return home, it simply pauses until the next chapter. Share your memories, relive the highlights and dream forward with us. Wherever you wander next, we will be here to craft it with care.
Absolutely. Your relationship with us does not end when your plane lands. Your dedicated Travel Expert remains by your side for future adventures or will connect you with the right specialist for your next dream. Continuity and personalization are at the heart of every journey we craft.
Without question. Whether you imagine a romantic honeymoon, a family retreat, a solo escape or a milestone celebration, your Travel Expert will tailor it just for you. From culinary trails and scenic road trips to conservation projects and tranquil beach retreats, your next adventure is designed around your passions.
That’s okay. Inspiration takes time and we will be here when you are ready. Meanwhile, stay connected through our stories, updates and insider insights. Sign up for our newsletter to receive destination ideas, travel inspiration and exclusive offers, so when wanderlust calls, you will already know where to go.
We love seeing Sri Lanka through your eyes. Share your favourite travel moments with your Travel Expert or tag your photos with #TailorMadeMoments on social media. Your story could inspire future travellers while keeping your own memories alive.