About Sri Lanka Tailor-Made
Sri Lanka Tailor-Made is a specialist Jetwing brand and a boutique DMC dealing with bespoke travel, focusing on unique & authentic off-the-beaten-track programs to Sri Lanka that follow a low impact high emotion approach that is gentle on the environment but also rich in experience. Our team of specialist travel counsellors and guides has years of experience and has been extensively trained to handle discerning clientele and as fellow travellers they have gained and continue to gain insights into Sri Lanka’s hidden secrets.
This policy has been designed to explain the information we collect, how and why we collect it, and when and how it is used. We will keep this web page as up to date as possible, reviewing our policies periodically to ensure openness and clarity between all parties.
About personal data
Personal data relates to any living individual who can be identified from that data. As of May 25, 2018, in the European Union the processing of personal data is governed by the General Data Protection Regulation (GDPR). At Sri Lanka Tailor-Made, we endeavour to treat everyone’s data in the same secure manner, wherever you are from.
How we collect data
When you call us, fill out a website form, email us, or book a travel program with us, all the data relevant to your query or travel program (or potential travel program) is collected securely in our internal database. This information is stored securely by us internally and is not stored on our website. However from time to time we utilize an email sending service provider (Mailchimp) to send out relevant communication/emails. The target list for this communication sent by us is chosen carefully and this information is not shared or provided to any other additional third party.
Data we collect
Personal data collected through any of the sources mentioned above will usually include your name, email address, phone, country and any other information you choose to provide to us at this stage. When you book a tour, more detailed data such as your address, birth date, passport details (only if we are booking flight tickets or obtaining visas), and health conditions are collected. We also collect information on your interests to ensure the most personal experience and perfectly designed tour for you.
What your data is used for
Your personal data is used to fulfill our obligations to you, which include:
- Providing a quote
- Discuss travel arrangements
- Sending you the requested information
- Sending you e-marketing or relevant information
- Booking your tour
- Asking for feedback on our services
- Notifying you of any changes or amendments to your booking
- Notifying you of emergencies
- Providing you with a seamless service and up to date information
- Keeping you updated on new products and services and other Jetwing updates.
- We never sell or rent data to third parties. This data will be used by us to ensure you have a safe tour and in relation to the products and services we provide.
Your content and images
When you send us your content and images after returning from your tour, you are giving us permission to upload them onto the blog section of our website. We may also ask you if we can use your images for marketing purposes (throughout the website and in our digital newsletter, as well as on social media such as Facebook, Instagram and Twitter). We will always credit and tag these where relevant. The blog will include your name, photos and the content you have written for the blog. If you do not want your actual name to be shown, please just let us know and we can remove it. We will only use content you send us voluntarily with your permission.
Information for marketing purposes
If you give us consent, we will use your name and email address for marketing purposes via our digital newsletter. We will also occasionally send you more tailored marketing depending on your interests.
Our email newsletters are sent using MailChimp. MailChimp safely stores your name, email address and country so we can send you relevant marketing email campaigns and analyse responses. MailChimp may need to process personal data to perform some critical tasks, such as preventing abuse, and providing support. You can opt out or in to our e-marketing at any time by using the unsubscribe link in our emails, signing up to our newsletter via the sign-up page, or emailing [email protected] with your request.
Who can access your data
We will never sell or rent your data to third parties, only sharing information when it is required to fulfill our obligation to you. Data submitted through our forms is accessible only by us. We do not pass it on to any third parties. Although our website and communications may contain links to other websites, we are not the owners of these sites, and therefore are not responsible for the privacy practices of such other sites.
Cookies and Google
We use a minimal number of cookies on our website. Cookies are harmless when used responsibly.
After visiting our site, you may see ads for Sri Lanka Tailor-Made on other websites; this is called Google remarketing. We use Google remarketing for advertising purposes; you can edit your preferences or turn off remarketing here. We also use Google Analytics to review our website and find out such things as how many visitors we’ve had to a particular page. SLTM and Google do not attempt to identify anyone from this data. If you do not want your visit to be accessible via Google Analytics, you can opt out here.
If you wish to disable cookies
For more information about cookies, head to www.aboutcookies.org
Data retention and security
The time period for which we keep data depends on the data type. Data is not kept on our systems for longer than is needed, and is periodically reviewed and removed.
We have made every effort to ensure your data is stored and processed securely and only those with authorization can access this information and use it responsibly
How to contact us
Under the GDPR, you have the right to view, edit or request the removal of your personal data from Sri Lanka Tailor-Made.
For data enquiries, please use the contact details below. Ensure you include your full name, email address, full address (including post code) and the details of your request. Depending on your request, we may respond with one of our Data Access forms.
By email: [email protected]
Or contact Ms. Shehani Cooray (Asst Mgr Ecommerce– [email protected])
In writing: Jetwing House 46/26 Navam Mawatha, Colombo-02, Sri Lanka
This policy was last updated May 18, 2018.