Levels: Operations Team

With over 16 years of experience in sales, reservations, operations and rates in the Tourism Industry, Mahesh is a seasoned professional managing the Australian market at Sri Lanka Tailor-Made. Armed with a strong analytical acumen and customer oriented mindset, Mahesh brings unmatched expertise in crafting personalized travel experiences and maintaining stellar agent relationships.

With a decade of experience in the hospitality industry, Chathumini excels in sales and business development for the UK market. Known for surpassing annual sales targets by 15-25%, they lead a high-performing team, enhance profitability through strategic pricing and provide valuable market insights to senior management.

With 12 years of hospitality experience, Charitha excels in managing Audley agent relations, supplier rate negotiations and FIT inquiries. Equipped with an MBA in Marketing, a Masters in Development Studies and notable UK certifications, he brings adaptability, project management and strategic thinking to the team, ensuring seamless operations and exceptional service.

With a robust foundation in corporate banking, this professional made a bold transition into hospitality, amassing six years of industry expertise. Currently handling the Spanish market for Jetwing-Tailor Made and the Serendipians segment, she brings passion, optimism and meticulous attention to detail, excelling in multitasking and thriving under pressure.

Segar brings a fresh perspective to Sri Lanka Tailor-Made, expertly managing reservations for Audley, FIT & other agents. With a Diploma in Accountancy and a current pursuit of a Higher Diploma in Business Accountancy, Segar leverages his financial insight to support seamless, well coordinated travel experiences.

Sanjana’s six years in hospitality shine through his dedication to creating seamless travel experiences that exceed expectations. As a skilled travel designer and adept coordinator with Audley agents, he ensures value through strategic rate negotiations. With a diploma from SLITHM, his strengths in teamwork and critical thinking drive exceptional results.

With four years of dedicated service, Thamasha excels as a Senior Tour Executive at Jetwing Travels. She masterfully manages tour operations, crafts compelling itineraries and ensures client satisfaction. Her achievements include securing major contracts, maintaining high client retention and creating exclusive tour packages that set the company apart.

A seasoned tourism professional with extensive experience in crafting personalized itineraries and managing client experiences. With a background in both operations and marketing, a BSc in Tourism Management and an award winning track record, he brings passion, adaptability and strong leadership to the Sri Lanka Tailor-Made team, enriching every journey he creates.

A seasoned professional in Sri Lanka’s inbound tourism industry since 2018, brings invaluable expertise to Sri Lanka Tailor-Made. With hands on experience at top DMCs, his deep knowledge and genuine passion for showcasing Sri Lanka’s culture and natural wonders make him a trusted creator of unforgettable journeys across the island.

A dynamic leader in Sri Lanka Tailor-Made’ operations team, bringing over a decade of expertise in tourism and business development. Known for driving efficiency, elevating customer experiences and managing teams to success. Pradeepa’s strategic approach and commitment to sustainability ensure exceptional, quality driven results. A true champion of impactful travel solutions.