Percy Engineer tour

Monday, October 8th, 2012

Dear Ms. Shiromal

We take this opportunity to introduce ourselves as one of your customers

Having planned to visit Sri Lanka past 2 years we had gathered quite a bit of information & proceeded to finalize our itinerary for our annual vacation 2012

As a thumb rule we obtained quotes & proposals for our summer vacation from local operators in Dubai & Sri Lanka , Jetwing being one of them.

At the outset we were taken care of by Ms. Dulmini who responded with absolute fantastic service in terms of helping us revise and draft our summer vacation plans in detail displaying highest professionalism by ensuring patience at all times and submitting revise itineraries with different options in a fast
and accurate way

Having selected Jetwing’s proposal we were a little apprehensive on How the Next Steps will be upon landing……………

Here we would like to acknowledge the service rendered by Mr. Lakhsman ( Lucky) whose brilliant knowledge of the nation’s history, road map & pleasant manners were a rare delight

Lucky demonstrated total professionalism being so very courteous , patient and a team player at all times

Always available at short notice whatever the time of the day or night he was always smiling & displayed true ethical behavior taking care of both his customers
and companies reputation
Through the whole journey it was important to note that he drove the Van within the stipulated road speed limits never exceeding & driving the company vehicle as
one would drive their own so very carefully

Every day morning it was a pleasant sight to see the Van so neat and clean & Luckys love for his nation & the work he does

To summarize this letter is being written & marked to you considering these day we see( humans ) customers complaining at the drop of the hat but rarely taking out
time to appreciate the good things in life

Your organization indeed has been blessed with talented team players & it is important that you take into account their hard disciplined & passionate levels of service by
rewarding them in any suitable way possible

Lucky made our summer vacation truly a Remarkable Enjoyable Holiday !

Thank You All & surely will recommend Jetwing to all our friends  ( if you have your facebook id – please do forward us to place the recommendation on line )

Frank Lichtenauer holiday

Monday, October 8th, 2012

Dear Dulmini,

I want to thank you for the very good organization from the trip.

We experienced no disappointment and really appreciated the tour , which was quite complete, interesting and very varied.

Thank you for the choice of Lassi as a guide.

He was very organized, punctual, always in good mood, full of humor and did everything what is possible, and sometimes more, to adapt the trip on our desires.

We also appreciated our driver Sissirat, who never loosed his way and was a very pleasant and safe driver.

Lamb family holiday

Thursday, August 16th, 2012

Dear Shavindri,
We have been home a couple of weeks now and are back in our usual routine. We had a great time in Sri Lanka and I must thank you again for your help putting together our itinerary. Upali was an excellent guide and careful driver and we enjoyed his company. We learned a lot from him. I have attached a few photos so that you can see some of the things we experienced. Perhaps you can forward these to Upali with my best wishes?

The Kahuna (formerly Shangri La) in Unawatuna was a shock. There was poor communication before we arrived, no sign that we were welcome, it was difficult to find a way in, cottage had only a tiny toilet/shower unit, toilet did not flush and shower did not work.
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Elizabeth was very upset, so we walked through the village until we found somewhere nicer to stay. The Thambapanni Retreat was so much better.
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I wrote a review on Trip Advisor to thank them for their hospitality.
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In retrospect, I wish I had simply accepted the itinerary you original suggested!

I will be happy to recommend Jetwing to anyone wishing to tour Sri Lanka.

Best wishes,

Sri Lanka Tailor-made