Feedback on travel

Sunday, February 7th, 2016

Dear Sirs,

After travelling for three weeks in Sri Lanka on a tour arranged by your company Jetwing, we would like to express our impressions and views on the arrangements, hotels, staff and especially our driver Rangana. We appreciated that we had the same driver for the first 2 weeks while moving every second/third night to a new destination. Rangana has a great personality “is extraordinary nice and service-minded, speaks great English and always shared his knowledge of his country. He was very flexible in regards to what we were interested in to spend more time with, were very patient when we wanted to take numerous photos along the road.

He was very well educated and informative, so the time spent on the road became a value added instead of wasted time.

We strongly recommend his services to especially demanding clients (I think we belong to that category, we tortured him with thousands of questions).

The Hotels we would like to mention:Tamarind Hill in Galle is an outstanding facility, a special place and different from modern hotels on the south east coast! Also we really liked the tented camp in Yala, the secret Yala Camp- very different from all the other hotels and an experience out of the ordinary with very friendly and smiling staff. We also appreciated the Ecolodge- so well built and with great staff, first and only time we have stayed in reused containers.


Magnus Warberg Stockholm,


Thank you from Peter Kramer

Tuesday, February 2nd, 2016

On behalf of a Danish group of tourists in Sri Lanka, I would like to share with you a very positive experience during our latest visit.

We have just finished the two-week-long stay in Sri Lanka: the Danish tour-operator was Kipling Travel, Copenhagen, but with technical assistance and supervision from JETWING in Sri Lanka.

And that is what its all about: the assistance from the Jetwing-frontman in Sri Lanka, was by far the most qualified and professional handling, that we have experienced in many years of travelling around the world.

We arrived in Sri Lanka January 14 2016. In the airport we met our guide and driver for the next eight days:

Mr Lal Weerakkody.

His service, driving, knowledge and pleasant behaviour were outstanding
– and it was of special importance that he was grown up and with a great sense of humour.

The week with Mr Lal made our visit to Sri Lanka a unique holiday, which we will highly recommend to others.

Often travellers have focus on critical issues; therefore we want you to know, that you with Mr Lal Weerakkody in your staff are well done.

We had the pleasure to conclude with a superior stay at Heritance, Ahungalla.

All in all: Sri Lanka in its very best!

Will you please inform me, if this has not been mailed to the right branch of Jetwing.

Yours sincerely

On behalf of

Kirsten VESTERGAARD, travel correspondent Joergen Koldbaek, CEO, Koldbaek & Co.
Peter KRAMER, former CEO, TV2-OJ-Broadcasting

All the best
Peter Kramer

Thank you from Malte

Monday, February 1st, 2016

Hallo Marini,

Some feedback from our trip.

Negembo was a good start. Negembo J was nice. Habarana was, as you know, for us a bad experience.
Three days had been horrible. Sea Lotus in Trincomale was great contrast to Habarana. Welikanda Villas was also very good.

Two days were enough. Kandy was interesting but the traffic was extreme. Took very long time to get around. I think it is better to stay within walking distance to the city. I liked Nuwara Eliya. We left one day earlier, but that was mostly because of the rainy weather.All of us really enjoyed staying at Yala adventure. Two days is enough. Not so much to do. Sun and sea was great. Me and my wife had the best room, I think.

Very friendly staff. It was a relaxing time.

If I would recommend someone the same trip, I would stay less time in the mountains, and instead vist some more beach places.

Almost like we finally did. Thank you for everything. I miss SriLanka I will come back.

All the best.
Happy Greetings

Thank you from Serge

Tuesday, January 26th, 2016

Dear Dilesh

Now, we are back in Switzerland and are looking back to a marvelous trip through Sri Lanka by Tuk Tuk. We like to thank you very much again, that you took the challenge to organize such a crazy trip for us.

It was just great and a unique experience in a beautiful country with wonderful people, culture, history, landscapes, nature and food.

Also for Terrence and Sanny, I think it was a special and hopefully positive experience. They did their job very well. Terrence did he’s best to fulfill all our wishes and was a good tourist guide in many places and was also very helpful to find dentists because of my bad tooth. And Sanny is a very warm, sympathetic person who took care of us and the Tuk Tuk very much. He maintained and cleaned the Tuk Tuk regularly, so that we never had any problems or concerns with it. It was nice to be accompanied by this two very kind gentlemen.

A great compliment to you for the chosen route and accomodations.

The variety of the kind and locations of the hotels was great, exactly to our taste: the Jetwing hotel in Negombo was very nice, the camp close to Kalpitiya with the crazy Italien was great, the Ulagalla Wallawah was amazing and we enjoyed an unexpected and wonderful New Year’s Eve there, the Aliya is ok and well located for Sigiriya, 98 acres in Ella was our favourite place, a mystical place in the tea-mountains, and the Galle Fort Hotel was the authentic place to be in Galle.

The mixture of natural wonders (dolphins, elephants, birds, beaches, mountains), cultural highlights (dancing, different religious and royal sites) and daily life (encounters with local people, food, markets, fisherman, tea-factory) was a great enrichment for us.

Thanks again for your great effort for us and all the best for the future.

Kind regards,

Thank you from Michael Koh

Wednesday, December 30th, 2015

Thank you from Alessia and Olivier

Thursday, December 17th, 2015

AlessiaandOlivier1 AlessiaandOlivier2 AlessiaandOlivier3 AlessiaandOlivier4

Dear Marini,

We want to thank you again for the excellent preparation of the itinerary of our travel from Nov.27th to Dec.10th.

Everything was fine. We had a great time in Sri Lanka. The island is attractive with so many landscapes and sightseeings.

A special thanks to our driver Anura, who was reliable, nice and quiet. He was also flexible in our asking and needs. His expertise in cultural attractions is stunning too.

As we noted in our commentary, we especially appreciated the Yala Jetwing hotel. Except the first hotel, all others were absolutely comfortable.

We will surely suggest your agency to anyone wishing to travel to Sri Lanka and be considering you again if we will have a second journey there…
Find attached some pictures (you can use them for your work, as well as our commentary).

Many regards to you and to Anura. Please send him our best regards.

Goodbye and good luck,
Alessia and Olivier

Thank you from Melroy

Thursday, December 17th, 2015

Hi…..I recently travelled to Sri Lanka from the 9th to 16th Dec\’15, with my wife and 16 month old daughter.
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I had a wonderful trip and was so impressed with the arrangements that was made. I was particularly impressed with the transport arrangement and the guide. His name was Indika and he is probably the warmest person I have come across.
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He not only took us around but also took care of our little angel like his own daughter. We would like to thank him for the superb hospitality and utmost care. He also went to the extent of buying my daughter a nice pretty doll and a beautiful dress for Christmas which his wife personally made.
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I can\’t thank him enough. Extremely satisfied and warmth and we have made a friend in him. Thank you Jetwings for having such lovely people employed with you.

Thank you from Ashish

Saturday, December 12th, 2015

Hi Hiran/Ishanth – would like to also take this opportunity to convey my sincere appreciation, for helping plan the holiday (surely a positive example of turning around customer perception !). My family and I are really looking forward to visiting Sri Lanka for the first time.



Thank you from Sonali (Miris Trails)

Thursday, October 1st, 2015

Dear Hiran,

The client feedback has been fantastic. One couple are planning a return trip to Sri Lanka with their children and grandchildren.
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One client from last tour returned last year with his wife and sister in law and plans to come act before he dies – he is 82 yrs old and is in love with Sri Lanka.
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Actually when I was in Habarana he called me, excited as he heard about this tour – wished me good luck and told me he wants to come back one last time.
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Thanks again to all your staff at all the hotels, most of all Anoushka who has been completely dedicated to making this Tour a success.

Mish photography have go some amazing footage of the tour and the whole experience including the Jetwing experience.

Will be in touch,

Kind Regards

Sonali Peiris-Nesiah

Thank you from Lesley

Thursday, October 1st, 2015

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Hi Dilesh

Just a quick email to say a huge thankyou for organising our holiday. We had an amazing amazing time. It went so quickly and we didn’t want to come home !
I hope you enjoyed your break with the lads !!
Is it ok if I pass on your email to a couple of friends at work that are thinking of visiting SL ?
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Thankyou again Dilesh.

Lesley x

Sri Lanka Tailor-made